RT @hammersmithandy: Two days until my debate on Whirlpool tumble dryers & we need fewer than 500 signatures on our petition, please sign h…
Our customer service expert says...
Posted on 21-04-2016 by Peter Alvarez
Before the advent of social media and the ability to share information so easily, there was an often quoted statistic in the world of customer service. It went something like this. 'On average a satisfied customer tells three to four people about their good service experience whereas a dissatisfied customer tells eleven to twelve about their bad experience.'