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Our customer service expert says...
Broken Promises
Posted on 21-04-2016 by Peter Alvarez
Before the advent of social media and the ability to share information so easily, there was an often quoted statistic in the world of customer service. It went something like this. 'On average a satisfied customer tells three to four people about their good service experience whereas a dissatisfied customer tells eleven to twelve about their bad experience.'
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The tumble dryer fiasco
Posted on 01-02-2016 by Peter Alvarez
A quick glance at the random list of household items most likely to catch fire and I immediately picked a toaster as being top of the list. Obvious really, bread gets burned in a toaster and when things burn they can catch fire.
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