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Group action against bounts for breach of consumer law
BronwenWPhoenix • 24 Jun 2017
201 signatures
Category: Customer Service
Target: Customers of Bounts
Lost your BOUNTS? Left with points you can't use? Feel like you've
wasted your time trying to redeem your efforts for vouchers that were
constantly out of stock? Can't get a refund? Sign and leave your comments and any screenshots you'd like to submit. Those who have already signed will be able to also add their screenshots soon.

My name is Bronwen Winter Phoenix, and I was approached recently by Soapbox after publishing my article, 'Can This Popular Fitness App Bounts Back?' (which you can find here) - it covered the fact that Bounts has recently moved the goal posts of its service, leaving many members out of pocket, and in some cases with thousands of points they had built up over months and even years, now rendered practically useless.

Since then, some customers have managed to receive refunds, but many have not. I, like thousands of others, have been left feeling frustrated and without answers about why this sudden change occurred with no prior warning. It's also been brought to my attention that some members have been suspended and their refund requests removed from their accounts, without due cause.

Not only that, but Bounts seems to be contravening the unfair contract terms set out by the government, which state:

"A right for one party to alter the terms of the contract after it has been agreed, regardless of the consent of the other party, is under strong suspicion of unfairness. A contract can be considered balanced only if both parties are bound by their obligations as agreed."

"A reasonableness requirement is most likely to be acceptable where fairminded persons in the position of the consumer and supplier would be likely to share a common view as to what would be 'reasonable'– for example, where a 'reasonable charge' clearly means a charge sufficient to meet specific open-market costs."

"A clause which allows the supplier to vary what is supplied is most likely to be considered fair if it is clearly restricted to minor technical adjustments which can be of no real significance to the consumer, or changes required by law.

If the intention is to permit changes that are more significant, but still only limited in scope, another approach is possible. This is to ensure that the consumer fully understands and agrees to the change in advance. The contract will need to set out clearly what variation might be made, and in what circumstances, and define how far it can go, for example if the consumer orders goods of a certain colour but agrees to accept one of a range of others if that is not available."

Many had started to simply donate their points to charity, thinking some good would still come of them, but now it appears the "charity donation" seems to be a reward for those who raise money for Cancer Research UK, rather than a monetary donation to the charity itself - which is not clear from merely looking at Bounts' website.

Whether you've lost money or not, please sign this campaign if you want Bounts to be investigated for potentially breaching ASA regulations, the Misrepresentation Act 1967 and Unfair Trading Regulations and contravening the unfair contract terms as stated above.

UPDATE: Since posting my campaign yesterday morning, #Bounts have continued to delete comments and block members from simply asking questions via Facebook. They have requested all members now send their questions via the Bounts website, rather than posting them publicly.

They continue to claim their new system is 'fairer', yet so many feel cheated out of their money and all the effort they put in to build up their points - which they now have to spend again to enter into raffles in order to be in with a slim chance of winning any money back. This does not seem like a "fairer system". In fact, it seems contrived.

I will continue to update this campaign with additional information.

Also join this group for further help and read Martin Lewis's Money Saving Expert's coverage of the campaign.

21.11.16 UPDATE: Under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described. Our rights have been breached because the digital content bounts sold us is not what we originally paid for. We would like to be refunded immediately. The reasonable period for this has now passed.
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Whom do you want to campaign?
Why should people sign?
Lost your BOUNTS? Left with points you can't use? Feel like you've
wasted your time trying to redeem your efforts for vouchers that were
constantly out of stock? Can't get a refund? Sign and leave your comments and any screenshots you'd like to submit. Those who have already signed will be able to also add their screenshots soon.

My name is Bronwen Winter Phoenix, and I was approached recently by Soapbox after publishing my article, 'Can This Popular Fitness App Bounts Back?' (which you can find here) - it covered the fact that Bounts has recently moved the goal posts of its service, leaving many members out of pocket, and in some cases with thousands of points they had built up over months and even years, now rendered practically useless.

Since then, some customers have managed to receive refunds, but many have not. I, like thousands of others, have been left feeling frustrated and without answers about why this sudden change occurred with no prior warning. It's also been brought to my attention that some members have been suspended and their refund requests removed from their accounts, without due cause.

Not only that, but Bounts seems to be contravening the unfair contract terms set out by the government, which state:

"A right for one party to alter the terms of the contract after it has been agreed, regardless of the consent of the other party, is under strong suspicion of unfairness. A contract can be considered balanced only if both parties are bound by their obligations as agreed."

"A reasonableness requirement is most likely to be acceptable where fairminded persons in the position of the consumer and supplier would be likely to share a common view as to what would be 'reasonable'– for example, where a 'reasonable charge' clearly means a charge sufficient to meet specific open-market costs."

"A clause which allows the supplier to vary what is supplied is most likely to be considered fair if it is clearly restricted to minor technical adjustments which can be of no real significance to the consumer, or changes required by law.

If the intention is to permit changes that are more significant, but still only limited in scope, another approach is possible. This is to ensure that the consumer fully understands and agrees to the change in advance. The contract will need to set out clearly what variation might be made, and in what circumstances, and define how far it can go, for example if the consumer orders goods of a certain colour but agrees to accept one of a range of others if that is not available."

Many had started to simply donate their points to charity, thinking some good would still come of them, but now it appears the "charity donation" seems to be a reward for those who raise money for Cancer Research UK, rather than a monetary donation to the charity itself - which is not clear from merely looking at Bounts' website.

Whether you've lost money or not, please sign this campaign if you want Bounts to be investigated for potentially breaching ASA regulations, the Misrepresentation Act 1967 and Unfair Trading Regulations and contravening the unfair contract terms as stated above.

UPDATE: Since posting my campaign yesterday morning, #Bounts have continued to delete comments and block members from simply asking questions via Facebook. They have requested all members now send their questions via the Bounts website, rather than posting them publicly.

They continue to claim their new system is 'fairer', yet so many feel cheated out of their money and all the effort they put in to build up their points - which they now have to spend again to enter into raffles in order to be in with a slim chance of winning any money back. This does not seem like a "fairer system". In fact, it seems contrived.

I will continue to update this campaign with additional information.

Also join this group for further help and read Martin Lewis's Money Saving Expert's coverage of the campaign.

21.11.16 UPDATE: Under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described. Our rights have been breached because the digital content bounts sold us is not what we originally paid for. We would like to be refunded immediately. The reasonable period for this has now passed.
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Latest signatures
Fiona-T (24 Jun 2017)
"I signed up for premium membership for two years, feel totally scammed as no refund and can't spend my points on anything, even charity donation. The challenges are stupid as you're not even guaranteed to win anything and to be honest it's not what I joined for. Waste of time and money! "
Cas (22 May 2017)
"I paid for a 3 year subscription. Cost me £31.99. No refund given and any points gained deemed worthless. Feel cheated. "
AA (03 Feb 2017)
"I signed up for a Premium+ membership for a year because I was walking a lot (25,000 steps a day, 5 days a week) and I still walk 10,000 steps a day. The original idea was to simply accumulate the points and exchange them for voucher one day. However, with the "changes", my 7500 points are absolutely useless! I don't care about these challenges..I never did! That's not what I signed up for. Bounts have scammed me...I want the money I paid for my Premium+ membership back and I want vouchers for those Bounts points. "
MarkFordyce (31 Jan 2017)
"I paid £23.99 for a 2 year premium plus membership. Never once able to redeem a voucher as they were constantly sold out. "
Bigdaddyzell (26 Jan 2017)
"We paid £15 each for a bounts premium account and then received nothing for it. All emails are ignored by bounts support. Very disatisfied and a total rip off by Bounts. "
Munchman (20 Jan 2017)
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LucyJPowell (31 Dec 2016)
"I paid for bounts on a monthly basis for a number of months. I managed to gain 9815 points through the use of the app in total. I tried to exchange my points for vouchers on a number of occasions, without success. I even contacted bounts at one point explaining my difficulty. I now have all these points I can't use, and have given up using the app completely. "
Samstan- (22 Dec 2016)
"I have almost 27,000 points saved up as Bounts kept promising more vouchers would be coming soon. In addition they owe me over 1400 points for an affiliated purchase over 30 days ago that is still showing as pending and they do not respond to emails. "
Zebedee- (17 Dec 2016)
"This company should be ashamed of itself. Offered vouchers for points earned exercising then blamed customers for expecting this! Refunds almost impossible to get. Now just rubbishy raffles .. not what I paid for. GIVE ME BACK MY MONEY"
tcoxon (17 Dec 2016)
"I have contactedBounts many times regarding the refund i am due. Also relating to the fact that the spin to win did not work whilst i was a premium member, so i have been denied the extra value thatthat may have brought."
Christina-Chan (14 Dec 2016)
"I bought a membership collected points and havent been able to get vouchers as they were always sold out....kept trying and now they have changed the t&cs ....leaving me with over 20000 points which would have been minimum 40 amazon vouchers. They did not honour their contract for the 12 mths. I never even heard of the October deal to refund membership. Whole thing sounds like a con at my expense! "
Adsmg (14 Dec 2016)
"I bought membership, then collected 11,000 points about to claim and then they stopped stocking vouchers. They kept telling to keep trying. The owner had a tantrum and changed the rules. I wasted my money. "
Vickil (13 Dec 2016)
"Refusing refund. Apparently bounts points have never had monetary value yet I signed up to premium having received the email claiming I can earn up to £200 per year. No vouchers claimed. Premium since March. 13,000 points. Zero value, Zero invites to VIP challenges, Zero customer service."
Lindyloo (11 Dec 2016)
"I paid premium and then upgraded to premium plus which in total cost 25.00 got nothing back was saving points."
Tich (09 Dec 2016)
"Originally touted as getting rewards for exercise and then promising more points for rewards if you paid them £15 a year earning up to £200 a year in rewards - they have now said that the whole concept was really to encourage exercise not the reward.... Unsustainable model which is still giving you points with no way of using them... £15 back please..."
pipistrellus (09 Dec 2016)
"I paid for a Premium subscription in July. I didn't cancel my membership in October because despite the lack of stock in the shop and the woolly statements made on on Facebook, I really did want to give Bounts the benefit of the doubt. There was no mention made by Bounts that the October offer to refund membership was limited time deal before the company changed beyond all recognition. I feel compleyely duped as a result and really disappointed. Bounts has, overnight, turned into something that I never signed up for - something significantly different to the service that was originally sold to me. I don't really want to do 'challenges' for goodness knows what reward because I set my OWN challenges. "Kudos" is irrelevant. I just want my membership refunded. I'm really disappointed in all of this."
Yvonne1963 (09 Dec 2016)
"I don't use the app because it drains my phone too much. Points just accumulated so I didn't log into the website too much and didn't find out about these until 120+ credits for the reward wheel all disappeared and there's nothing to spend points on. Admittedly I've only got 3,400 and my paid year for Premium was due to expire in February anyway but bounts is now worse than useless."
Jeremy-Roebuck (07 Dec 2016)
"Same as others here - paid £15, earned points which I couldn't spend before they changed their business model"
KeithB (07 Dec 2016)
"I have also reported them to Traiding Standards via citizens advice: https://ssl.datamotion.com/form.aspxco=3438&frm=citacomplainform&to=flare.fromforms I purchased an upgrade to my Bount's online account with for a year gave increased points earned against exercise. Since then the promised vouchers for the high street which points could be used for have never been in stock and the whole scheme has now changed to no longer offer such rewards and the points are useless. The company has refused my emails requesting a refund of my £15 membership fee. I believe this was effectively a Pyramid Scheme with future investors paying for the vouchers of those already registered which has it seems now collapsed with the company hiding behind a change in Terms and Conditions."
ForumLurker (07 Dec 2016)
Hutteress (06 Dec 2016)
"Disappointed and frustrated by the changes made by Bounts. I was a paying premium member saving my points as the points to £ ratio was higher the more you got. Now those points are seemingly worthless, Bounts are refusing a refund as I did not apply before a certain date (even though the app was temperamental, but I just kept walking as I had faith it was accumulating points) and are telling me I will be rewarded in challenges - not seen how yet. My points are not great but I was heading for a £20 reward voucher. This is now a principal thing - such changes and poor customer service should not be allowed."
Sharon-P (04 Dec 2016)
"Coming up to say 42 of a promised 7-10 day wait for a refund. Sending daily emails to Bounts Support. (Couldn't care less if they cancel my Bounts account) I want my refund!"
Aardvark (03 Dec 2016)
"When they changed their terms and conditions, they refused to offer me a refund as I'd only had a 1 year subscription, but said that I'd be offered guaranteed reward personal challenges as a former Premium member to make up for it, so that seemed like a reasonable compromise. However, thus far I've not received any of these, and I think I've been able to take part in 1 challenge prize draw worth entering for the prize since the change, while the most recent available challenges (Born to Run, Turkey Trot, Red Robin) all exclude Fitbit users from taking part. So while previously there was some motivation to exercise to get something out of it, there's really nothing there now - have 3413 points which I'll probably never be able to spend. "
Anonymid (02 Dec 2016)
"I am upset that Bounts took £23.99 for a multi-year premium plus membership was was meant to let me build up points at an accelerate pace to buy vouchers with. This is what they advertised as the main premise of joining premium plus. About 6 months later, they made it so that you had to excercise to gain the points still but everyone gets the same points no matter how much they paid or even if not at all, and instead of being able to buy vouchers, you could use your hard earned points to buy a chance (like a lottery) of maybe winning something. Their new challenges which used to earn points, instead seemed to enter you into a lottery and had a points cost to enter too. Even before, getting vouchers from them seems to take days of checking every few minutes for hours. Emailing them did not get much response in the past. And this time when I emailed about a refund, they seemed to send an email just saying 're'. I do wish them well in their new partnerships with councils, etc. but don't feel that we should have funded it individually as customers without getting the service for the years we paid for. I got about 4 months use of points proportionately with what I was able to use (I have over 6000 useless points now) instead of 24 months and would be happy with even a £20 refund to reflect this pro rata (83.3%). "
Laws (30 Nov 2016)
"I paid for premium membership. Got one voucher in the time I was with Bounts. That took months of waiting for some to become available. After that,constantly out of stock. Now they won't answer emails or Facebook messages and have removed my trust pilot review. "
TFN (30 Nov 2016)
"Although I haven't personally lost any money to Bounts I lost several thousand points that I'd accrued and was disgusted by the way members were spoken to by the bounts founder after their subscriptions were revealed to be worthless. When I signed up to bounts the promise was that you would be rewarded for your exercise, in the way of points, that you then exchanged for vouchers/gift cards. This is what I signed up for but recently they completely changed their model. I would have been happy enough to continue to earn points to basically spend on prize draws but having seen the way that many paying customers were treated I decided to close my account. Bounts promised people vouchers in exchange for their points, the process of which would be speeded up if they signed up for a paid subscription (more points earned per activity etc) and then withdrew the ability to exchange points for vouchers, refusing to refund those that had already signed up and paid. Disgusting and most likely illegal. "
Rachey (30 Nov 2016)
"Really feel let down by Bounts and now have almost 20,000 points that are virtually worthless. I was promised that I would be able to earn points and then exchange them for high street vouchers but there were never in stock. I paid for 3 years Premium membership and then a few months later I was offered the change to upgrade to premium plus with the promise of earning points faster. I feel I have paid twice and not received the service I was promised. Despite requesting a refund, I have had no response. Terrible customer service "
Abbey (29 Nov 2016)
"I have over 20,000 points and have never been able to spend them due to no stock being available. Have requested refund of premium membership several times to no avail."
Rusty (28 Nov 2016)
Ann-Marie (28 Nov 2016)
"I feel cheated, along with many others, that this company could promise one thing and then change the rules. Very unfair!"
lmoir (28 Nov 2016)
"Logged into my Bounts account to find that my Premium+ Membership has gone. I paid for a full 12 months and still had 6 months left. Now find that I am too late to apply for a refund. Feel cheated as Bounts did not give adequate warning this would happen and I am not interested in earning my money back through challenges. Seems like a poor alternative to what I originally signed up for. I have written off the lost money and worthless points and deleted my account. "
LeeMillard (27 Nov 2016)
"Premium member, accrued almost 20000 points, now they are worthless, feel cheated."
Carpedm (26 Nov 2016)
"Paid Premium membership in August again and then they changed the goalposts. Not what I paid for as there are virtually no rewards now."
Jamie (25 Nov 2016)
"I was told that if I paid for a premium membership, I would earn points faster and could get more rewards vouchers - they even showed logos from all the retailers. I paid and earned thousands of points then they remove the vouchers. Now I'm stuck with thousands of points and am told I can spend them on joining challenges which are "just for fun" with no prospect of any kind of reward! "
Maz-Wilson (25 Nov 2016)
"I paid for premium membership but have never been able to spend any point as they were always out of stock, now the challenges are never there, it's a waste of time and money. "
Fio (25 Nov 2016)
"I signed up to premium membership on the back of the companies advertising campaign and feel let down. "
Paul-Edwin (24 Nov 2016)
"I paid for a year's Premium membership in advance so I could earn more points ... and now I can't spend those points on anything useful, just discounts on over-priced items that I don't want anyway. Unreasonable, not fit for purpose, and not as described."
Fredi-Yates (24 Nov 2016)
"I requested a refund on October 14th and have been told I'm no longer entitled despite the website currently displaying information to the contrary. I'd like my money back now!!!"
Nina (24 Nov 2016)
"Feel let down by this company. All our points now worthless and not worth being a member anymore "
Dewines (24 Nov 2016)
"I paid for premium membership and bought a Misfit just to gain Bounts points. This means I have lost about £60 because of this dodgy company. I would like to join in a class action to sue them. Even if we do not succeed in getting our money back, the thought we might be able to shut down these scammers is very sweet. "
KP (24 Nov 2016)
"Hi I have finally given up, the challenges that Bounts are offering are not what I payed a subscription for, I paid for 2 year as a premium member and that has been taken away. Ive got over 6k points to use and they are worthless. I dont live in Liverpool and I don't swim, I just went to enter one of the challenges just for me and its full up, it's like trying to buy the vouchers. The challenges stopped showing up on my phone so I reinstalled the app as per Bounts email recommendation, and now I cant even login to the app on my phone and get a URL error when I try to login using facebook. Sadly I feel very let down by the whole experience and would like to simply have my subscription back and close the account."
Doowy62 (23 Nov 2016)
Gaynor (23 Nov 2016)
"Took me 2 months to get money back from Bounts and my points reinstated for invalid Amazon vouchers purchased (which I thought I was only paying for postage but in fact they cost £100 for £125 worth of vouchers). Never had any vouchers, I have over 23,000 useless points. Got sent a link to claim a refund which was an invalid link, 12 days later, 3 emails later, no new link sent. Not expecting any refund that I'm entitled to!!"
Carobcake (23 Nov 2016)
"Bounts have changed the whole scheme without prior notice and after having made us start to pay for their services. It's a con and we are now left out of pocket."
NM21 (23 Nov 2016)
J7 (23 Nov 2016)
"Lies, petulance, obtaining money by deception, contraventing consumer laws.... Disgusting attitude to customers. Removing social media posts, blocking users from obtaining support. Providing written confirmation with timescales for refunds and then not complying with their own terms. Talking of terms, anyone who's unhappy is encouraged to seek help from the app but sneakily there's a caveat that continued use of the app is agreement to renewed unfavourable terms and conditions. "
NickyJ (22 Nov 2016)
"Paid earlier this year for premium membership, yes had some vouchers but left with thousands of useless points I'd been saving for Christmas. Bounts should refund everyone's membership. "
Gayle- (22 Nov 2016)
"Paid for two years premium plus, repeatedly told to be patient and vouchers would come into stock left with over 21thousand points and no hope of the primroses vouchers. "
Titchy (22 Nov 2016)
"Appalling customer service and hiding behind lies. Deleting negative reviews on Facebook and blocking people whilst blatently adding positive reviews themselves on trustpilot. You couldn't make it up"
Joanne-Bishop (22 Nov 2016)
"I'ce waited more than 2 months for a refund. They just keep sending auto messages saying 7-10 days. They are LIARS. I want my money back! "
Una (22 Nov 2016)
"Trustpilot receives a couple of reviews of Bounts each day. Today they received 18 good reviews which is amazing considering the bad reviews they have been justly receiving recently. How did that happen? Let's encourage everyone who signed the Soapbox petition against Bounts to leave a review on Trustpilot."
Deano (21 Nov 2016)
"Feel ripped off by this company. It should be stopped from trading and removed from play store and App Store. Money for nothing with no notification of what the issues were. Give us our money back!!!"
LisaB (21 Nov 2016)
"I only found out about the changes on Saturday and I have never had any notice of changes direct from Bounts. I did not pay membership to join a lottery and the new Bounts challenges are fruitless l, like 1000's of others, have lost all of my points (20,755). When I joined I was promised a high street voucher, as there were so many problems with delays and out of stock vouchers I waited until I had enough for one really good one, so I have never received anything for my premium membership fee. I have recommended Bounts to others and I'm sorry for that now, feel totally conned. "
Lozzii (21 Nov 2016)
"Signed up and recommended a lot of people to do the same, which I feel totally embarrassed about now. Total scam."
Any1Can (21 Nov 2016)
"I signed up as a premium member, never received the "Changes to Policy" email which allegedly informed users of the changes in service and explained the refund policy. Tried to contact them once word got out on twitter but they removed their social media for a week! I understand that there are now challenges in pace for all the points I had earned (which I tried repeatedly to redeem but were always Out Of Stock) however this is pointless for me as I am pregnant and can't compete in fitness challenges under guidance from my doctor. This is unacceptable, and I am refused a refund. "
Mummykcb (21 Nov 2016)
"I've earned these points as I'm a subscriber but never able to use them. It's a rip off"
Motivation42B (20 Nov 2016)
"Built up over 4,000 points and tried to redeem to reward myself for loosing weight. Logged in multiple times per day for about 3 weeks to try and redeem but always out of stock. So upsetting as I motivated myself by saving my points to convert to Amazon vouchers so I could treat myself to a kindle. I'm struggle to motivate myself to loose the rest of the weight now and I never did get my Amazon vouchers. I have 4000 points just sitting there. Gutted I worked so hard"
RMA (20 Nov 2016)
Lindsay (19 Nov 2016)
"I joined via MSE earlier this year and when in May there was a deal on premium membership (backdated points) I upgraded. I constantly struggled to find vouchers although I was lucky a couple of times. At the time of the change I contacted bounts to ask for a refund on my unused time as the changes were a major change in what I signed up for. They said no and their responses were antagonistic and not at all professional. I considered taking the voluntary refund in September but decided to stick with it and now wish I hadn't! "
tinkx (19 Nov 2016)
"i feel robbed i got a 1 month then a yr premium + membership have over £20 in points been trying to spend then for months to then find out i have work out more spend more to maybe get a prize its a joke. i also got a fintness wash that im paying off cos £120 i only got this as i found my phone was not giving right readings and i though as im getting vouchers ... bounts say make money for exorcising ... i pushed my self from av of 5000 steps to av to 11000 but on challenges i would run in my garden to get over 14000 at 11,30 at night as i needed to make some money back on this app i told every1 about now i just feel fooled robbed and like they new this was to be from the summer thats y all the vouchers for store with out part payment vanished .... i know u can can get store vouchers free easy as my school mums do for xmas n summer fun day every yr London eye Sainsbury so on a few hundred each event as prizes so i just think that have taken our money n are enjoying the hi life when we are out of pocket n let down "
peteratsea (19 Nov 2016)
"I've been refused a refund and now I'm out of pocket. Have thousands of useless points which I can no longer redeem. Paid for premium membership believing that I would be able to collect points faster so I could earn rewards. This clearly has not happened. I feel deceived "
Catmoy (18 Nov 2016)
"Disgusted with the poor customer service, received no email stating changes were being made, was a paying member but cannot get a refund and have 10,000 points. The posts on the Fb page and on the blunts app was very patronising and practically accused us of being greedy money grabbers. "
R-C (18 Nov 2016)
"Very disappointed by the changes and subsequent poor communication from Bounts."
Trudie (18 Nov 2016)
"Disappointed, Disgusted, angry with bounts. Something which was sold as a motivational tool has become something completely different. Surely this cannot be legal? I paid for a premium + account. What a waste of money! Something needs to be done about this company!!!! It needs to make the headlines.. "
TCD-1972 (18 Nov 2016)
"Sold as a completely different system than that which it has become. Never managed to get any vouchers and am left with 000's of useless points. The contempt their MD has shown toward those that asked questions is quite awful"
segsie (18 Nov 2016)
"Awful company, shouldn't be allowed to get away with such a fundamental change to ts & cs without offering a full refund and claiming that nothing has really changed. Disgusting business practices they should all be ashamed of themselves."
Feisty (18 Nov 2016)
"AMurray"
Feisty (18 Nov 2016)
"This "company" must be investigated for it's appauling business practices & change of terms. It's disgusting what they have done to so many people & the fact that someone can setup a company & can get away with this"
AshRoberts (18 Nov 2016)
"Paid for a 2 year subscription upgrade, never received an email for a refund because they are claiming if you redeemed anything you used your membership which is bullshit considering I haven't even had the chance to make back what I paid. Just glad I didn't upgrade any further. And pretty much 90% of the time the vouchers were "out of stock" anyway so you had to wait. Sad, I really liked this concept. "
Una (17 Nov 2016)
"I have a high tolerance level where inefficiency is concerned. After all, we can all make mistakes. But when a company is dishonest and insists it has done nothing wrong, then I simply see RED. I managed to claim enough vouchers to cover my subscription. That wasn't easy as I had to log into the site many times to find a voucher. But I had about 9 months of my subscription left and to have it cancelled without a refund is unbelievable. Bounts is trying to hide behind "Terms and Conditions". There is such a thing as an unfair contract. So hopefully there will be some legal consequences for Bounts' couldn't-care-less attitude."
Helen-C (17 Nov 2016)
"I have now been told that I am no longer entitled to my refund requested in September despite being told countless times it was being refunded. Just lied to continually and blocked on FB so I can't raise the issue."
K39 (17 Nov 2016)
"Waste of my time and money, no refund and terrible customer service!"
Gareth- (17 Nov 2016)
"This is such a superb idea let down by breathtakingly inferior management. The simple concept of rewarding people for taking part in physical activity, it's easy to see the potential for encouraging people to get fitter. It has also failed in its treatment of Bounts users, even before the changes were announced. The customer service was incredibly bad. On a personal level, I have accumulated around 6000 points that before the changes would have been worth about £20, and they now seem worthless. I paid for a year's premium membership and some months later, following the changes, it was scrapped without refund. A great idea let down by poor decisions by the team behind the Bounts app."
Dogsbloggs (17 Nov 2016)
"I've been saving my points for ages in the hope of buying a nice gift. Now it seems I have to earn them again, and for what reward is not clear. No replies to messages. Shoddy company. I will be interested to see how they can make this work. "
snowpinga (16 Nov 2016)
"I didn't ask for a refund when bounts were offering them and stuck with it. Then they cancelled all premium memberships so I lost out anyway: someone who cancelled would get their money back and have exactly the same benefits I know have. "
Nemain_79 (16 Nov 2016)
garrycarter (16 Nov 2016)
"Can't see anything worth using my points for now. Was saving for supermarket vouchers for Christmas."
Danielle- (16 Nov 2016)
"I invited lots of friends to this site and now they and I have been left with loads of points and no vouchers "
dm77 (16 Nov 2016)
"I paid for a 12 month premium membership from a banner promising I could earn £100s each year. Now I am told that the scheme was never designed primarily for the rewards element. I am very unhappy that the scheme had been fundamentally changed, I have been left with thousands of points which are now useless, I have not been offered any refund for the membership I can no longer make use of and the company had collected a vast amount of data on me and many other people without paying for it."
Clairefba (16 Nov 2016)
"I paid premium subs in Feb £31.99 for 3yrs. Not advised by bounts of any changes. First I knew about the changes was from the MSE email received. 13000+ points NEVER redeemed anything due to always being 'out of stock' no refund either."
CJBEE (16 Nov 2016)
"I have over 2500 points which I was saving up for amazon vouchers - These were always out of stock and now I can't get these rewards using my points. Not been offered any refund for the value of the points I have collected. I feel very mislead and let down by the whole scheme."
JJames (16 Nov 2016)
"I paid for a Premium subscription and currently have over 11500 points, which are now completely useless. Bounts have not been in contact in regards to a refund, whilst for months not a single voucher was available on the website. I think they have been incredibly misleading as these vouchers have been advertised, even though they must have known full well that the business model was about to change. The way Bounts communicated changes to their business model was completely inadequate and I, like many others, feel let down by the lack of information subscribers were given."
Rozanne (16 Nov 2016)
"I was one of the lucky ones who did manage to get my premium plus membership subscription back. I also managed to redeem several vouchers earlier on in the year but, once the goal posts changed, it became impossible to redeem any more points for vouchers and am left with thousands of useless points. Bounts attitude towards their clients sucks, removing posts on social media if they didn't like the criticism, removing their account off Facebook and Twitter altogether to avoid negative comments . . . totally unprofessional and I'm actually surprised the company is still afloat. "
KatyJG (16 Nov 2016)
"I had collected enough for nearly £20 in vouchers but could never exchange them, as the vouchers were always out of stock. Very disappointed refunds aren't being offered and people are being treated unfairly!"
PeeTee (16 Nov 2016)
"I have in excess of 17,000 bounts. I have not been able to exchange them for a voucher at any point in time as they were constantly out of stock. They then changed the terms so I had to 'enter' challenges to earn vouchers. As yet I have been unable to find a single challenge where I can 'earn' a voucher. I believe they have misrepresented what I could achieve with bounts membership and therefore robbed me of my £14.99 premium membership fee for which I am having extreme difficulty getting refunded. "
Matt-A (16 Nov 2016)
"The communication and lack of transparency from Bounts has been extremely poor for a prolonged period. I understand that their business model has clearly failed but it does feel like they've tried to string customers along for as long as possible. My wife was one of the lucky ones who got her refund which took quite a time to arrive, I held out awaiting the special premium challenges Bounts referred to - but no sign of those as yet. The main problem here was that Bounts promoted itself by saying you could get up to £200 of vouchers, and many people signed up on that basis, only for them to firstly have no vouchers in the shop and then change it entirely. I feel very sorry for the people who'd saved up their points for Christmas, presuming they could exchange for £50 to £100 of vouchers, and now find them pretty much worthless."
Ron-McDon (16 Nov 2016)
"It is disgraceful that Bounts feel they can treat their customers in this way, then block and anise them when they ask for a refund! I have had many companies change the terms and conditions of my contract in the past - the difference is that those companies wrote to me outlining the changes they proposed, and telling me I had 30 days to cancel my contract if I did not agree. The way Bounts have gone about this is disgraceful and the full weight of consumer law should be brought upon them."
torchwood22 (16 Nov 2016)
"Apparently new challenges to get guaranteed points but no way to use the points aside from giving it to charity!"
L (15 Nov 2016)
"I paid for the premium subscription and now the goal posts have moved. I was never able to redeem my points as they were always out of stock and are now virtually worthless. Feel totally ripped off!"
pandapops (15 Nov 2016)
"I took premium membership for one year and managed to get a £20 restaurant voucher in first year. I renewed the membership for a second year but have been unable to liquidate my points for vouchers. I have emailed them several times requesting my second year premium back as they changed the terms and conditions. They just send soft soap replies but don't mention my request for a refund. I have not been invited for any extra challenges either. "
Daisydoo69 (15 Nov 2016)
"Hi, I seem to have had my head under a stone for a while, I got fed up with logging in to find that I couldn't spend my points on what I wanted to. I now have 14,500 points and 2,345 of those spin the wheel thing, I am really disappointed, what looking forward to buying supermarket vouchers to help with my Christmas shopping as I have in previous years, rubbish really."
Spellman (15 Nov 2016)
"Paid for the plus membership, accrued lots of points and now am unable to redeem them. Very unfair."
Nealjane (15 Nov 2016)
"No vouchers available, joined for a year and I've been racking up the bounts' all summer long - and then they go and change it all. Dissapointing to say the least. Taken my money and ran!!"
Caraxx (14 Nov 2016)
"Feel cheated after lots of effort to get points and logging in frequently, only to never be able to get a voucher. Now it looks even less likely as there are hardly any prizes for the challenges even if you are able to sign up for them or can do them"
Hp (14 Nov 2016)
"No option of a refund when they said emails were sent and I have never been able to get a voucher for to them always being out of stock. The new changes completely change the way the company is run, I feel completely cheated and believe my money for the premium membership has been wasted with no option of a refund - complete joke "
chrisgtfc (14 Nov 2016)
"Really gutted I'm not able to use my points. And not impressed about the money I spent to get more. "
merrCharles (14 Nov 2016)
"I feel cheated out of my £14.99. They say that the bounts points never had a cash value, but they clearly did."
brownbrig (14 Nov 2016)
"I feel totally cheated. It became ludicrously difficult to claim rewards under the old system. Now, the new system feels like I have been ripped off."
Chris-Smalley (14 Nov 2016)
"Saved all my points to cash in for christmas. Then got cheated out without any pre warning or honour those that wanted to get vouchers. If they want to change the rules etc then surely we should have been consulted. Especially fee paying membera S"
Bettyboo1947 (14 Nov 2016)
"What a rip off!"
lady-kelly (14 Nov 2016)
"I was consistently unable to redeem any points for many months before the changes as all vouchers were always "out of stock". Now I am unable to spend the points I accrued and have to gamble them on raffles in the vague hope of rewarding my hard work."
Michele (14 Nov 2016)
"I also feel like I've been cheated having now paid fir a subscription with no refund offered and my current points of 17,000 deemed worthless "
Justin (14 Nov 2016)
"Seem a like a waste of time now. Was saving points up, even when I checked vouchers were always out of stock. Had been paying monthly since about April for full membership based on rewards. "
A-Davenport (14 Nov 2016)
"They are ignoring my request for a pro rata refund. I feel very let down by the shocking customer service and very disappointed by not being given notice of changes of t&c.They are happy to take money but not offer the service signed up for."
Paul-Bradley (14 Nov 2016)
"I have just donated 6800 points to cancer research as Bounts no longer give rewards! I have been refunded 1 months membership but not happy as I have had to give away all the points I've earned! It turns out now that my points might not even go direct to cancer research!!!"
Feeder16 (14 Nov 2016)
"Shocking Service"
Mark-C (14 Nov 2016)
"I cant believe how badly bounts has handled this..."
Gingermolloy (14 Nov 2016)
"Bounts took my money and they did not deliver what they said. I feel cheated out of my money."
JoBloggs (13 Nov 2016)
"Thought about redeeming my points a few months ago but thought I would wait until Christmas - feel robbed of a £10 voucher - left with thousand of useless points!!!!"
Dave1 (13 Nov 2016)
"Paid for a 2 year subscription and then they decided to change everything around so everything I had worked towards for a small bonus now turns out to be useless."
merm (12 Nov 2016)
"I'd like a refund too."
Woody43 (12 Nov 2016)
"Been saving points to get vouchers for xmas, sadly I had been looking at vouchers over the past 4 months but everything was sold so was unable to use my points. Really pissed off"
Jemsy14 (12 Nov 2016)
"Not received any of these special challenges for premium plus members"
Elaine-Uzoamaka (12 Nov 2016)
"Keep writing out a massive rant about how crap it all is and the page keeps going off. After 3 attempts, I can't be arsed to write it a again! Suffice to say, I've wasted time and money on Bounts and got not a single thing back. That'll have to do. Shame as I've much to say! In a word - shambles."
aragonia60 (12 Nov 2016)
"Left with thousands of useless points"
Ems (11 Nov 2016)
Pea (11 Nov 2016)
"I signed up for Premium membership and while I did manage to get some vouchers, I believe the changes they made were very unfair and have left a significant number of people out of pocket. The ways in which they have closed down social media sites in order to avoid answering queries is inexcusable. Everyone who has lost money and not at least received voucher payments equivalent to the membership fee should be refunded. "
Knewc (11 Nov 2016)
"I joined Bounts and upgraded to Premium to get the vouchers. When I tried to do so I found that there were never any available. I contacted them and was told that they become available and I should keep trying. Then they changed the terms of the contract I had with them. I spent £14.99 and wonder where that money went. Some of it, no doubt, went to those people who claimed vouchers through the free service. In other words I effectively gave my money to other Bounts users. I would be interested to learn how much the people running Bounts were paying themselves. This either amounts to complete incompetence on their part or fraudulent activity, as there can seem to be no other explanation. I notice that they still have on their website reference to Rewards and mention some well known companies, including Argos, Marks and Spencer and PC World. I intend to contact the Chief Executives of these firms to ask them if they realise that Bounts is bringing the reputation of their company into disrepute. I also intend to make a subject access request to Bounts under the Data Protection Act to find out exactly what information they hold on me. I would urge others to do the same as it will effectively be treating Bounts with the kind of contempt which they treat their own customers and may also result in the withdrawal of support for this scam from the well-known high street companies. I realise that it is unlikely I will ever see my £14.99 back, but it will give me some satisfaction to think that perhaps I have had some impact on making the Bounts team understand that they have upset all those people who trusted them to have some ethics."
Sandrav (11 Nov 2016)
"Tried to get a pro-rata refund of my subs for the unused 5 months, got told 'no refund will be issued' although I've had no benefit from the scheme at all. A true scam."
RedEyeView (11 Nov 2016)
"Jim Pooley. What a great scam. Suck everyone in aaaaand it's gone. "
PhilB68 (11 Nov 2016)
"I'm absolutely disgusted with Bounts as a premium member. To think I used to recommend it to friends, I feel very embarrassed now. "
Felicia- (11 Nov 2016)
"Felicia perez "
AliW (11 Nov 2016)
Murdo (11 Nov 2016)
Sharon-Rayner (11 Nov 2016)
"The changes made to the app seem to fundamentally change the offering from an 'earn' proposition to a 'chance to win' proposition. "
jaideanne (11 Nov 2016)
"Paid for premium membership, have never been able to get vouchers for my reward points (now 9000+ points) no replies to emails or messages, never had an email about a refund? paid £14.99 for nothing. voucher rewards was the reason i paid for the membership and now I'm told a might be able to enter a challenge where I might win a voucher - too vague, not what i was promised and no sign of these 'challenges' and i just don't believe them anymore. I want my money back - but more importantly I want transparency, I want to know what they've done with everyone's money - total breach of contract by changing the t&cs so dramatically "
SilentBob (11 Nov 2016)
Jenni-Kaos (11 Nov 2016)
"Since joining Bounts in April and paying premium membership I have only managed to get £10 worth of vouchers. The voucher scheme was the ONLY reason I joined and paid for bounts. I'm not interested in the raffle style service they are now offering nor do I care for their special brand of "customer service""
Stephen-S (11 Nov 2016)
"Signed up for premium accounts in April for myself and partner. Refused refund of remaining 6 months subscription period when Bounts removed premium accounts."
Sally-McCabe- (11 Nov 2016)
"I was a premium + membership, I didn't go for the offered refund as it sounded like they were going to improve the way we claimed vouchers. At no point did they hint that 'buying' vouchers with points was going to end. I asked for a refund as took out 1 year premium + membership in June so only 4.5 months in when they cancelled it on the play store. Also got 5000 useless points. I've not been blocked but I have had comments on facebook deleted and my emails are being ignored."
Andy-D (11 Nov 2016)
"Another premium subscriber for a year. I have points that I have tried to turn into vouvhers and have not being able to due to them not being available. I have even raised tickets in the past and get a sob story from Bounts that they are a small team doing their best and vouchers are added daily. Personally I think that Bounts grew to fast and didn't have the capital to back you the premise of the app, hence the changes. I'm don't want to do their challenges as I use the app to reward the walking I do, not any other activity. "
Beks- (11 Nov 2016)
Yvie (11 Nov 2016)
Danrandon (11 Nov 2016)
Annie (11 Nov 2016)
AnneG (11 Nov 2016)
Sequin (11 Nov 2016)
"As I only bought a 1 year subscription they are saying I'm not entitled to a refund but there have been no vouchers available since I joined. I don't want partial discounts or entries into prize draws."
Shoee20 (10 Nov 2016)
"Misleading app and this was the reason I bought a fit bit to get fit and be rewarded at the same time. This was my motivation which is helping.....But would be nice to be reward for all my hard work. I also upgrade my membership which has not been refunded....Thank you Bounts"
cw18 (10 Nov 2016)
"I'm just over 9 months into a 3 year paid for membership, and it's not clear whether or not I'll get a refund for years 2 & 3. I didn't ask for a refund before the deadline they announced in September as there was no indication there were such major changes about to hit. Some messages from Bounts since the changes imply all people with unused years will get a (partial) refund, but their new FAQs indicates this will only be paid if you applied for a refund before 14th October. The system as it stands now is NOTHING like the one I signed up for, and the changes happened overnight with no warning - and no chance to redeem banked points before the new 'rules' kicked in."
Olga (10 Nov 2016)
"I paid for 3 years premium+ membership and I've emailed Bounts several times and they've never replied "
bb0118 (10 Nov 2016)
"Bounts offered a refund to unhappy premium+ subscribers BEFORE announcing the changes to it's format and T+C's. I was happy customer until the changes were announced. Not the service I've paid for - I paid to earn points at least 4 times faster. Do not wish to play games. Asked for FULL refund for a 3 year subscription. So far ignored. Very unhappy."
Spange75 (10 Nov 2016)
"I paid £17 for a 2 year subscription, few months down the line I upgraded the account to premium plus and paid an additional £15 to achieve points more quickly. I had saved 50,000 points thinking I could use them at Xmas. In Bounts' defence they did and send an email late September/ early October October that we could request refunds before a certain date... They never once mentioned at a later date they would be changing the complete structure of the subscription!! If they had mentioned this originally then I would have requested both refunds immediately. They should have been honest from the start and told us the changes!! I doubt I'll be getting any refund from them! Very disappointed. "
Ian-pullen (10 Nov 2016)
"A con and I feel cheated and do not like way they have gone about it someone has pocketed £15 from a lot of people for a service that simply wasn't offered"
Emme-C (10 Nov 2016)
"I was completely ripped off... £14.99 for a year. I have earned points and now cannot redeem them. Bounts are a disgrace. The never fulfilled their promises, and completely moved the goalposts. There is no value to the current membership."
mrlondoner (10 Nov 2016)
"Bounts is either a case of complete mismanagement and naivity or deliberate fraud. Personal data of hundreds of people was obtained upon a promise that has now been modified. A lot of people are suffering financial loss as well. Real people behind this project must be identified and answer some serious questions about their real intentions."
DrEggman (10 Nov 2016)
Melanie-Sullivan (10 Nov 2016)
"Disgusting. People saved vouchers to redeem for Christmas but Bounts have changed model so now everyone's saved points are worthless. I've never been able to redeem my points as vouchers were always out of stock. Its not just our membership money were upset about."
Sarah-N (10 Nov 2016)
"I feel completely cheated by Bounts. I am unable to get a refund for the unused months of my subscription or "cash in" the points I had earned during my subscription. They told me they would not answer any more questions. Totally unprofessional. "
Lorna- (10 Nov 2016)
"Haven't had my subscription back "
Ana (10 Nov 2016)
"This has been like paying and signing up for something that didn't exist a month later. Forget the money it's the principle. Nobody should get away with treating customers this way!"
C.Smalley (10 Nov 2016)
"C Smalley"
Spookydel (10 Nov 2016)
"I requested a Bounts refund back on the 11th October as they had promised to refund anyone who wasn’t happy that they had paid for the premium upgrade and wasn’t able to redeem their points. (This was before they completely changed the structure of the programme). I’ve since had an email from them telling me they would only refund my payment for the October portion (I paid for a years subscription back in May), then another which said "We have contacted you through our mail server. You should have received this email by 5pm on Friday 4th November. The email provided an update that a refund for your subscription had been processed OR instructions as to how to get the refund. Refunds for Android and payments through our website have already been processed. Apple users have been given instructions.” Having checked thoroughly, I had (and still have) not received any mail from them, nor have I had any form of refund from them. I replied to their response (when they closed off my support ticket) to tell them this and received a reply saying it would take 7-10 days extra for them to reply because it was taking a while. Since then i’ve heard nothing. This isn’t what I signed up for. I am not a gambler so the idea of being a member of any site where I have to effectively earn points to enter a lottery doesn’t sit well with me. I won’t be using their new system so I don’t want my “refund” from them in the form of extra competition entries or more points (2 other ways that have been mooted as possible refund routes) - really I just want what they promised me back in October, a refund!"
Gparnell (10 Nov 2016)
"I fully support this campaign due to the disgraceful way Bounts and its founder have treated customers, as well as failing to notify customers of the radical changes that were delivered with no notice whatsoever."
Helen-c (10 Nov 2016)
"I support this campaign. 12,000 points that I was unable to spend and no refund"
Ginette (10 Nov 2016)
"Extremely frustrated. This time last year Bounts asked over social media who was earning points and what for. They put forward the sugfestion of people saving their points for a much bigger payout towards Christmas, for example. Thinking this was a great idea, I bought a 3 year premium + subscription and I've been saving my points all year...how frustrating, then, to find they're useless. Yes I've been exercising a lot, so a big plus to me, but I certainly wouldn't have paid for something that was highly unlikely to deliver what it agreed to. Not happy"
Amebum- (10 Nov 2016)
"I was a member from almost day one and was transferred to a premium+ member for free. I have been lucky to receive a few vouchers. My main concern now is that there is very little chance for me to get vouchers in this "prize draw". I liked to go at my own pace accumulating points as I've not been very active. Yes it will encourage me to be more active, however with there being limited walking challenges (currently) what's the point? It's also come to light that if you were a paying member or redeemed more vouchers you would be more likely to receive more challenges. How is that everyone being equal?!"
Chrissy (10 Nov 2016)
"I'm another one that requested a partial refund for my 3 year membership only for my account to be "suspended". I now have no way of getting in touch with them. Guess I shouldn't be expected my rightful refund any time soon."
ElleBelleElle (10 Nov 2016)
"I can't get a refund and the attitude of the company and its founder is shocking."
Allen (10 Nov 2016)
klewis (10 Nov 2016)
"Confused?!"
Lynn (10 Nov 2016)
"I think that the problems all originate from the founder. A refusal for months that they simply couldn't keep up supply for the demand on vouchers, a refusal to distinguish between constructive criticism and 'negativity'. Patronising blogs from the founder ticking users off when they weren't happy about paying for Premium membership that didn't offer any advantages (because they couldn't supply reward vouchers even though users could accrue points faster!). The list is endless."
Batsthebrief (10 Nov 2016)
Ishkhara (10 Nov 2016)
"I've been saving all my bounts points towards a specific goal. I paid in August but was unable to redeem my points as the store was permanently out of stock. Now they've moved the goalposts and I'm left with a hole in my pocket and a lot of useless points. "
Meaks (10 Nov 2016)
"I have asked Bounts on Facebook: "Can you tell me how I can use all the points I had saved up to buy an Amazon voucher with before the changes? I'm sure you will be honouring this.""
Simon (10 Nov 2016)
"Let's get this sorted!"
Julz15 (10 Nov 2016)
"I worked hard and saved my points up, constantly tried to exchange them for any voucher but they were always either out of stock or I would get to the checkout page and they were out of stock although they were marked as in stock on their website. Very annoyed. Just want the vouchers for my points which was what I signed up for."
hendax (10 Nov 2016)
"Signed up for a 3 year Premium+ membership and had less than a year of it. Refused a refund for the rest and not yet been included in any Premium+ member only challenges. Blocked from using their online support tool for asking for a refund and now blocked from their Facebook page too. My emails are also being blocked so I have no way of contacting them."
Sonz (10 Nov 2016)
"Paid for a year. Got no email to offer refund up to the 14 th October, due to changes the company were making. Now they refuse to give me my money back. They saying I ve had some vouchers, and I will be invited to some none existent challenges to get vouchers. Total con"
Mave- (09 Nov 2016)
"Paid for a years subscription in advance and refused a refund after the terms were changed. Appalling behaviour. "
DebenDavey (09 Nov 2016)
"I never paid for subscription, instead relying on my exercise regime alone to collect points. I had however accumulated over 17000 points and intended exchanging them for vouchers this Xmas. Not any more. I am not out of pocket, but feel for those who did pay, but I am severely frustrated. "
Ohfigs (09 Nov 2016)
"Paid for a years subscription following advertisement saying I could earn more if I paid. Requested a refund after it became clear there were no rewards really, nothing received other than auto responses via email, founder shut Facebook and Twitter and now wants people to be positive about the fact that they've been ripped off. Completely changed their offering and offered no refunds."
jw11 (09 Nov 2016)
"Changed completely from what I originally signed up for, no idea as to where I understand regarding a refund as still awaiting a response (apart from automated). Customer service is terrible and all this is the members fault according to the CEO who closed social media completely for a week and now blocks some people who write a negative post. I am one of the lucky ones who is not actually out of pocket but it is the principle and being accused of being greedy for trying to get rewards for exercise which is exactly what Bounts were advertising."
EmmaN (09 Nov 2016)
"Bounts cancelled my subscription without warning and without refunding any of my money. I'm only £9.99 out of pocket, other users aren't quite so fortunate! "
Sarawilliams (09 Nov 2016)
"Changing the whole nature of the app I'd paid for without consultation or offer of refund-then offering challenges to certain paid members but completely excluding others "
usc- (09 Nov 2016)
"What a scam/ paid for a service and amassed points for £30+ of vouchers which are now worthless. Very little contact from Bounts and no refund"
Louise-Scott (09 Nov 2016)
"Bounts suspended my account without my knowledge and blocked me on FB for asking questions. Repeatedly lied to me. Refused to refund me the 3 year membership I had paid for. Disgusted. "
AO (09 Nov 2016)
"Bounts cancelled the subscription without returning any money and removed actually all of the paid subscription benefits."
Vince (09 Nov 2016)
"Have 3 year membership and half way through with over 35k of points that can't use as never any vouchers in stock."
Tina-P (09 Nov 2016)
"I was a customer for 18 months spent 14.99 premium even tho I did redeem vouchers last 2 months none were ever in!! I peed off so much least honour the bloody vouchers "
Mariana278 (09 Nov 2016)
"Signed up for subscription paid £14.99 for a Service that I didn't have, I want my money back "
KO (09 Nov 2016)
"I paid for premium to earn points which I could exchange for vouchers and now I have to spend my ALREADY EARNED points to enter stupid competitions so I MAY win something if I will be lucky. Bounts doesn't give money back for memberships. That's totally unfair. Bounts is a scam. Beware!!! "
angel_uk (09 Nov 2016)
"Paid for.premium plus in order to be able to earn points and exchange for vouchers. Lost money on subscription, over £50 worth of points that I can't redeem now and unable to join in challenges as pregnant now. Told to wait till I'm ready to join challenges. I saved points to redeem now not wait months for chances to join challenges and chance to win vouchers. "
Gemmasadie- (09 Nov 2016)
"Scam changing nature of the app and keeping subscribers money "
ajc (09 Nov 2016)
Joanne-Bishop (09 Nov 2016)
"I was promised a refund in September. I have had a walk of silence since then!"
mint-max (09 Nov 2016)
"Test"
Melmelmel (09 Nov 2016)
"Scammed me out of £14.99 subscription. I believe they've change s the goalposts just to keep people using the app so they keep getting money from advertising and partner deals. Immoral business practice"
Dianas4491 (09 Nov 2016)
JoJoLaLa (09 Nov 2016)
"Have tried months to get vouchers as always sold out and always fobbed off with "fastest finger first" comments. They've been lying for ages prior to this change. It's not fair. They should honour what's gone before and then draw a line to start afresh with their new business model - not just ignore everything we've worked for in good faith."
Robbed (09 Nov 2016)
"Bounts needs to address its users properly, stop trying to sleaze out of refunding people and take responsibility for what is an epic failure. "
Gemma-Cox (09 Nov 2016)
"Saved up thousands of points and feel conned!"
Si (09 Nov 2016)
"The behaviour of Bounts is arrogant and childish and have failed to take responsibility for their unsustainable business model, preferring instead to blame its customers. By working in a cloak of secrecy before suddenly changing their rules and snubbing it's users, Bounts have acted irresponsibly and immorally towards consumers. "
Paulw156 (09 Nov 2016)
"indont like paying for something, and working really hard, and getting nothing when promised. As a person on minimum wage I looked forward to my points balance going up only to find that every time I checked the shop only five items out of over fifty were available. "
Paula-B (09 Nov 2016)
"A total rip off leaving customers with thousands of "bounts" and nothing to spend them on. "
Malteasermilly (09 Nov 2016)
"They treat their customers like they are idiots. Many didn't receive "the email" for the opportunity for a refund! You have to fight to get your money for a contract that was changed with no notice at all! "
kerrie (09 Nov 2016)
"so disappointed, saving points for months now completely worthless "
Penelope- (09 Nov 2016)
Lydia-Harrison (09 Nov 2016)
Barbs1951 (09 Nov 2016)
"Blaming members for being greedy, calling them trolls and liars, refusing refunds, blocking accounts, Bounts has not behaved with any degree of honesty. Assuring Martin Lewis over their ability to cope with the influx of members after nationwide exposure, has not panned out, in fact, the contrary has happened. Bounts has completely changed its operation, hiding behind some of its very unfair t&c's. I was refused a refund, but got mine immediately from Apple iTunes. However, I am stuck with about 16000 points, earned last year. Does this make my last year's Premium+ eligible for refund also?"
Fiona-B (09 Nov 2016)
BronwenWPhoenix (08 Nov 2016)
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Morano table and alcora dinning chairs
1 signature
So me and my partner bought a dining table and chairs back last year in May, the metal on the botto...
Please save The Queens Head at Wing
18 signatures
An ode to The Queens Head from the inhabitants of Wing and surrounding villages... Please save ou...
Injustice and unfair treatment of veterans
1 signature
Veterans wounded AFTER 5th April 2005 get compensation those injured BEFORE that date get no compens...
Mobile phone scam
1 signature
On 09/10/2016 my 18 year old Daughter was tricked into entering what looked like a completion to win...
National Lottery App may have cheated us all
2 signatures
Some months ago the National Lottery had an App that could check your ticket and tell you if you had...
Group action against bounts for breach of consumer law
201 signatures
Lost your BOUNTS? Left with points you can't use? Feel like you've wasted your time trying to redee...
Monthly bin collections? WHAT A LOAD OF RUBBISH
5 signatures
... and vermin, smells, inconvenience and cost.The nation goes backwards, bin collections moving to ...
Rewards
1 signature
I am a platinum customer and they did a reward points but I have never received anything and been to...
Miss
1 signature
Because they take more money from there customers than they should then dont give it back thrre thei...
Sent in for repair and never got the phone back!
2 signatures
Hi there, Please help me to get my phone back. As you have seen on the photo, job was created on 30...
Gearbox Fault
1 signature
my Daughters Car broke down 3 weeks ago and got taken to Vauxhall in Aberdeen. They advised that it ...
Epsom County Council rubbish tips dictates
2 signatures
Epsom County Council nazis are imposing the following for ratepayers. Anymore that one bag of rubbis...
Independent group action against Southern Rail where all else has failed!
7 signatures
We want to improve the lives of commuters experiencing the appalling service of Southern Rail on a d...
SENT DANGEROUS ELECTRICAL GOODS & TOLD NOT TO WORRY
1 signature
I bought a Veho bluetooth speaker on 3rd June, took 3 weeks to arrive Upon receiving it, firstly th...
Daylight Robery
1 signature
Booked a package holiday with lastminute.com for 4 days, flights and accomodation to Barcelona flyin...
Racism experienced from staff
1 signature
On the 11th June 2016 I took my 10 year old daughter and a group of her friends to Orpington paintba...
Harveys Furniture diabolocial trading standards must be investigated.
197 signatures
I am at my wits' end. I ordered a 3 piece sofa from Harveys which they promised would be delivered b...
Vodafone
122 signatures
Are you a person who is fed up with live chat getting nowhere? Are you being left on hold for hours ...
Hotpoint customers have had enough!
1685 signatures
Please sign this if you want this company investigated and the individuals who've had their consumer...
Bus Lanes in Guildford
4 signatures
There is always normal drivers using this bus lane and the council should do something to punish the...