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Hotpoint customers have had enough!
3 days ago
1736 signatures
Category: Product
Target: Hotpoint
Please sign this if you want this company investigated and the individuals who've had their consumer rights violated, given justice. There are so many of us shocked at how a company can be allowed to get away with this. I want this campaign to go all the way to the top to expose this company's lack of concern and care for the wellbeing of its customers. It's bad enough we've brought poor quality or faulty products in good faith in the first place but to then have to pay for replacements or another faulty replacement or (equally as bad) just be ignored or fobbed off (and the consequnces of that) is unthinkable.

I have been so upset with how I've been treated - first told I'd have to wait over a year for a repair on my faulty tumble dryer, my insurers won't cover me even if it's modified, and if I want a new dryer I have to pay £99 when it's only 2 years old. Then my fridge freezer started this loud humming sound so the engineer came and all my food ended up being defrosted. It took coming on here to get any action.

I have since found so many others suffering appalling service with Hotpoint not just faulty replacements of recalled tumble dryers but washing machines, toasters, fridge freezers, dishwashers and even exploding ovens. The amount of people who've had damage from appliances being repaired or delivered and no response or compensation from Hotpoint is staggering. But even worse are the people I've met on here who lost their homes through tumble dryers and washing machines going on fire and who have been ignored by the company and left with nowhere to live. We will wonder how this was ever allowed to happen. Consumer Law is there for a reason.

UPDATE by Soapbox: Exploding ovens, dishwashers, washing machines, poor quality products and tumble dryers setting on fire and still left unsafe after countless modifications. Finally after months and months campaigning for the tumble dryers to be recalled Whirlpool have now at last advised owners to "unplug it and do not use it until the modification has taken place". This campaign highlights the extent of Hotpoint's negligence towards their customers' safety and blatant disregard of their valid concerns. We will not stop until the company is investigated, awareness is raised where necessary and Lynn Faulds Wood's commendable independent review of the UK's system for the recall of unsafe products is actioned. We join forces with the Facebook group Hotpoint Dryer Fire Risk and MP Andy Slaughter.


Also as part of the campaign we are calling for the Business Select Committee to hear evidence from the consumer which will be led by a spokesperson on behalf of our campaign and Facebook group Hotpoint Dryer Fire Risk. Please sign and share this campaign Hotpoint thought we would give up. We didn't. And we won't.


Tumble dryer picture



Owners told not to use dangerous tumble dryers after all


Advice on refund: Whatever card you may have used, claim via Section 75 due to the retailer being jointly responsible.
http://www.telegraph.co.uk/news/2017/02/22/whirlpool-scandal-4-million-families-told-do-not-use-faulty/
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Why should people sign?
Please sign this if you want this company investigated and the individuals who've had their consumer rights violated, given justice. There are so many of us shocked at how a company can be allowed to get away with this. I want this campaign to go all the way to the top to expose this company's lack of concern and care for the wellbeing of its customers. It's bad enough we've brought poor quality or faulty products in good faith in the first place but to then have to pay for replacements or another faulty replacement or (equally as bad) just be ignored or fobbed off (and the consequnces of that) is unthinkable.

I have been so upset with how I've been treated - first told I'd have to wait over a year for a repair on my faulty tumble dryer, my insurers won't cover me even if it's modified, and if I want a new dryer I have to pay £99 when it's only 2 years old. Then my fridge freezer started this loud humming sound so the engineer came and all my food ended up being defrosted. It took coming on here to get any action.

I have since found so many others suffering appalling service with Hotpoint not just faulty replacements of recalled tumble dryers but washing machines, toasters, fridge freezers, dishwashers and even exploding ovens. The amount of people who've had damage from appliances being repaired or delivered and no response or compensation from Hotpoint is staggering. But even worse are the people I've met on here who lost their homes through tumble dryers and washing machines going on fire and who have been ignored by the company and left with nowhere to live. We will wonder how this was ever allowed to happen. Consumer Law is there for a reason.

UPDATE by Soapbox: Exploding ovens, dishwashers, washing machines, poor quality products and tumble dryers setting on fire and still left unsafe after countless modifications. Finally after months and months campaigning for the tumble dryers to be recalled Whirlpool have now at last advised owners to "unplug it and do not use it until the modification has taken place". This campaign highlights the extent of Hotpoint's negligence towards their customers' safety and blatant disregard of their valid concerns. We will not stop until the company is investigated, awareness is raised where necessary and Lynn Faulds Wood's commendable independent review of the UK's system for the recall of unsafe products is actioned. We join forces with the Facebook group Hotpoint Dryer Fire Risk and MP Andy Slaughter.


Also as part of the campaign we are calling for the Business Select Committee to hear evidence from the consumer which will be led by a spokesperson on behalf of our campaign and Facebook group Hotpoint Dryer Fire Risk. Please sign and share this campaign Hotpoint thought we would give up. We didn't. And we won't.


Tumble dryer picture



Owners told not to use dangerous tumble dryers after all


Advice on refund: Whatever card you may have used, claim via Section 75 due to the retailer being jointly responsible.
http://www.telegraph.co.uk/news/2017/02/22/whirlpool-scandal-4-million-families-told-do-not-use-faulty/
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Latest signatures
tienlung86 (3 days ago)
EmilyB (15 Nov 2017)
"I am currently battling with hotpoint (whirlpool) regards compensation for my freezer /fridge food , my flooring , my time and the stress as a result of poor workmanship by a hotpoint engineer and the rest of hotpoint in failing to resolve . "
dawniepopsies (13 Nov 2017)
"Worst customer service I have ever experienced."
HANJ1506 (13 Nov 2017)
"Fridge freezer less than 4 years old has had 3 fans replaced which didn't solve the issue, so i had to dump it. Got an LG with a 10 year warranty. Hotpoint were useless and uninterested because my warranty had expired. On friday my 3.5 yr old hotpoint tumble dryer caught fire. Turns out it was one of the recalled models, why did hotpoint not notify me about this ???? "
Lilmissm2 (13 Nov 2017)
"Ridiculous carry on with these products. I and so many others have had enough. And no refund offered in place of first faulty machine"
janeyS (05 Nov 2017)
"My FROST FREE FREEZER model number TZUL 163XFH is not 2 years old til next Feb 2018 and it has let me down twice since february loosing me hundreds in food. The first time the engineer came and said to defrost it and it should be fine (the internal fan freezes up) it happened again 3 weeks ago again losing me hundreds in food :-( How can a frost free freezer freeze up??? Its not like i can see it building up as its internal surely this is a design fault ?? HOTPOINT DO NOT WANT TO KNOW. Fuming doesnt cover it right now!!! Somebody help us with this company . They are quick enough to take our money but this was the reply i go from them.....I understand your comments and frustration and send my sincere apologies for any inconvenience caused. I would like to assure you that as a Company, we are committed to producing good quality products satisfactory for normal domestic use. As I am sure you can appreciate, no manufacturer can 100% guarantee that an appliance will not experience a failure at some stage in its life, nor can we give a life expectancy of a product or part. This freezer is part of a set and Domestic and General have (agreed to replace it only after i threatened to take away all my policies with them) But Hotpoint have now stopped making this model so the replacement will not match the fridge which is a feature in my kitchen please see pic. I wonder how many other people have had this problem with their freezer too :-( "
Mhari-king (31 Oct 2017)
Nickig77 (22 Oct 2017)
"My hot point cooker dsc60 only 18 months old payed £500 for just done a very loud bang and flash when i was just about to open it. Lucky it tripped my fuse or i have no idea what would have happened. I messaged hot point but because its over 12 months i have to pay to get someone out to look at it and then pay for it to be fixed. Clearly this is not a normal fault from use and clearly its fault with cooker. I told trust the cooker even if they do fix it after it going bang in my face. Ive ordered new cooker and i cant wait to get rid off hot point one. New cooker is taking 2 weeks to come so got to live on microwave meals till then and out of pocket for new cooker but perfer that then spending money getting that fixed when clearly its very dangerous. "
anita4215 (20 Oct 2017)
"Hotpoint condenser dryer- I have a replacement dryer for the faulty ones. twice with in the 12 month warranty machine has broke down with same error codes f04 f06 both times they come out take note of codes , tell me that they don't have the parts to fix and they will need ordering . so I wait for parts to come in and they fix it. now 13 months of having new machine same error codes appear machines stops working. so I ring up Hotpoint TELL them error codes so they know what's wrong same fault as before. to be told I am out of warranty and they will charge for engineer to come out to machine OR I could take out an insurance plan with D&G which will cover the charges and I have to pay no up front fees. so having very little choice I agree to insurance plan and wait for engineer. he comes I tell him codes, he looks at computer, does not touch dryer he then tells me he does not have parts they will be ordered and leaves . I told Hotpoint the codes why did they not send engineer with parts!(if there not used he could then return parts surely). well I wait a week ring up to find out when parts in to be told there still waiting , ring up the following week parts still not in ring again parts been delayed . so I go to there Facebook page make a comment on another post next thing I know the parts are in and engineer will be coming to fix machine on the 29th day of first call. now machine fixed or so I thought. I set it on a program click start wait for sensor to say how long till dry , 20 minutes for a full load the 30 mins or 10mins the says ends every thing still wet . now if I set it on the 15 30 60 90 mins dry programs works ok . so engineer booked and waiting him to come this week. I am a family of 8 and would say having a dryer is essential for a month I have had washing hanging all over thankfully weather been ok to dry large things outside . but to be told if was a washer fridge or cooker then I would be sorted quicker. I am near to Peterborough where there is a hotpoint/indesit factory shop where I have brought all my kitchen appliance's from direct and always recommend people to go have a look but not anymore there aftersales is shocking and the dryers must have been knocked together quickly with cheap parts to cope with demand of replacing the faulty ones . D&G have also told me if I had gone direct to them they could have done a better insurance plan cheaper . so Hotpoint seem to pushing expensive insurance plans on people who have no choice cause they cant afford to go out and replace there machine. "
Giantsnails (15 Oct 2017)
"Ultima S-Line RZ1066W washing machine bought 18 August 2017 costing £500+. It stopped working on 6 October 2017 showing the error code F18 Control Panel DSP, which I relayed to Hotpoint customer services by phone on 7 Oct. On 10 Oct an engineer came out and on seeing the same error code said he did not carry new control panels and parts are not ordered until after the engineer has visited. What a waste of money! Customer services told me none were in stock and ordered one. The estimate given for its arrival was 27 Oct. After that, the part would need to be delivered to the engineer (twice weekly delivery) and another appointment made for an engineer appointment. (Parts are available for next day delivery on the internet). Since this would mean I would be without a washing machine for over a month, I said it was unsatisfactory and explained my husband has inoperable pancreatic cancer and is sick because of chemo, plus two teenagers in the house so we have a lot of urgent washing. They did not care, declined my request for a "courtesy machine", and refused my request to return the faulty machine because it would take too long to repair. I then read up on the Consumer Rights Act 2015 and found I could reject the repair if it would cause significant inconvenience or take too long. I relayed this to the retailer, Currys, who spoke to Hotpoint and called me back. They confirmed that Hotpoint had stated they have a 3 week repair schedule and would not shift from that; being of no further help. When I returned to the Consumer Rights Act and said I would accept a non-Hotpoint machine from Currys, they kindly agreed and scheduled a fast delivery. Currys did what they should, and more. Hotpoint did not. After all had been resolved and presumably the outcome had been relayed to them, Hotpoint then came forward out of the blue and offered me a replacement machine. Too little too late: I'll never buy Hotpoint again."
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