Please share Soapbox Shout with your friends and help us battle against poor customer service.
Facebook
Google+
Email
Wren Kitchens must be investigated - Stuff of nightmares
BELLE • 8h 10 minutes ago
389 signatures
Category: Customer Service
Target: Wren Kitchens
*** UPDATE to all Wren sufferers! ***

We now have over 250 dissatisfied Wren customers who have signed our campaign and given us an incredible amount of detail regarding their ongoing problems with Wren Kitchens. Soapbox were helping to administrate the 1744 strong Facebook group, Wren Kitchen Disasters which Wren have now got shut down! Censorship at its finest. We are now helping sufferers here at Wren Kichen Disasters (new group).

Clearly Wren Kitchens performance and customer service is totally unacceptable, yet they continue to ignore all, while carrying on their advertising campaigns and business as usual. The time has come for us to take collective action. How is this company still operating nevermind the farce of their second FIRA Gold certification award in March 2017 for their installation standards! (FIRA stands for Furniture Industry Research Association).

When you sign this campaign you will receive a questionnaire to fill in which will bring to light the worst horror and service stories to ensure that Wren Kitchens comes under the spotlight and the exposed truth hard to ignore. From our experience with our other major campaign regarding Vauxhall car fires, we hope that the noise we can create and information we collect will enable any interested legal entity who may wish to help, ascertain the vialbility of a claim against Wren Kitchens and advise you all on best way to proceed. We must stress that this will not be an action that Soapbox can take, we will act as the conduit for collection of information, but any legal action would be undertaken directly by a representing legal firm.

We hope this will also raise questions into how this has been allowed to happen and what roles Trading Standards, The Furniture Ombudsman and the Furniture Industry Research Association have played.

Please be assured that by signing the campaign your personal details will not be used or passed to any third party unless required to do so by law or for the purposes of the campaign. We are committed to working within the terms of the Data Protection Act and have the upmost respect for your privacy and safeguarding your personal data. For you peace of mind you can find the Soapbox Shout terms here.

* * * * Isabella Geary's original campaign started in July last year * * * *

I start this campaign on behalf of myself and the hundreds of people I've come across on social network sites who are at their wits' end due to Wren's appalling service, product, delivery and installation.

I want this company to be PROPERLY INVESTIGATED:
  • Hundreds of us complain and try to speak out but are are blocked on Facebook & Twitter from speaking the truth and prevented from warning others what can happen when you buy a Wren kitchen.
  • We were silenced on Trust Pilot (lately more negative reviews seem to be making their way back on the site after lots of complaints about ours being removed).
  • Many of us have been WITHOUT KITCHENS FOR TWO YEARS waiting for them to be finished! I myself was without cooking facilities and running water for 7 months and am by no means the only one.
  • Poor quality products that keep falling apart.
  • Poor workmanship & attention to detail by incompetent fitters/installers and designers. "Wren Quality Assured Fit"?
  • Refunds that never materialise. Constantly being fobbed off.
  • Terrible (non-exsitent) aftersales "care".

Why is this company allowed to keep trading? Where is the regulator?

Many of us have been made ill through the amount of money and time we've wasted, the financial strain caused by being left with unusable or unfinished "kitchens" not fit for purpose, poor quality products that break or don't work, incompetent workmanship, installation and delivery, and the added indignity that comes with the shocked realisation that Wren Kitchens really don't care and are seemingly accountable to no one. 
Select a category
Product
Customer Service
Other
Title
Whom do you want to campaign?
Why should people sign?
*** UPDATE to all Wren sufferers! ***

We now have over 250 dissatisfied Wren customers who have signed our campaign and given us an incredible amount of detail regarding their ongoing problems with Wren Kitchens. Soapbox were helping to administrate the 1744 strong Facebook group, Wren Kitchen Disasters which Wren have now got shut down! Censorship at its finest. We are now helping sufferers here at Wren Kichen Disasters (new group).

Clearly Wren Kitchens performance and customer service is totally unacceptable, yet they continue to ignore all, while carrying on their advertising campaigns and business as usual. The time has come for us to take collective action. How is this company still operating nevermind the farce of their second FIRA Gold certification award in March 2017 for their installation standards! (FIRA stands for Furniture Industry Research Association).

When you sign this campaign you will receive a questionnaire to fill in which will bring to light the worst horror and service stories to ensure that Wren Kitchens comes under the spotlight and the exposed truth hard to ignore. From our experience with our other major campaign regarding Vauxhall car fires, we hope that the noise we can create and information we collect will enable any interested legal entity who may wish to help, ascertain the vialbility of a claim against Wren Kitchens and advise you all on best way to proceed. We must stress that this will not be an action that Soapbox can take, we will act as the conduit for collection of information, but any legal action would be undertaken directly by a representing legal firm.

We hope this will also raise questions into how this has been allowed to happen and what roles Trading Standards, The Furniture Ombudsman and the Furniture Industry Research Association have played.

Please be assured that by signing the campaign your personal details will not be used or passed to any third party unless required to do so by law or for the purposes of the campaign. We are committed to working within the terms of the Data Protection Act and have the upmost respect for your privacy and safeguarding your personal data. For you peace of mind you can find the Soapbox Shout terms here.

* * * * Isabella Geary's original campaign started in July last year * * * *

I start this campaign on behalf of myself and the hundreds of people I've come across on social network sites who are at their wits' end due to Wren's appalling service, product, delivery and installation.

I want this company to be PROPERLY INVESTIGATED:
  • Hundreds of us complain and try to speak out but are are blocked on Facebook & Twitter from speaking the truth and prevented from warning others what can happen when you buy a Wren kitchen.
  • We were silenced on Trust Pilot (lately more negative reviews seem to be making their way back on the site after lots of complaints about ours being removed).
  • Many of us have been WITHOUT KITCHENS FOR TWO YEARS waiting for them to be finished! I myself was without cooking facilities and running water for 7 months and am by no means the only one.
  • Poor quality products that keep falling apart.
  • Poor workmanship & attention to detail by incompetent fitters/installers and designers. "Wren Quality Assured Fit"?
  • Refunds that never materialise. Constantly being fobbed off.
  • Terrible (non-exsitent) aftersales "care".

Why is this company allowed to keep trading? Where is the regulator?

Many of us have been made ill through the amount of money and time we've wasted, the financial strain caused by being left with unusable or unfinished "kitchens" not fit for purpose, poor quality products that break or don't work, incompetent workmanship, installation and delivery, and the added indignity that comes with the shocked realisation that Wren Kitchens really don't care and are seemingly accountable to no one. 
Cancel
Join the campaign
Choose display name *
Full name (optional)
Email address *
Twitter username
Password *
Password again *
By creating an account, I accept Soapbox's Terms & Service and Privacy Policy
Already have an account? Sign the campaign and leave your comments here.
Join the campaign
Email address or display name *
Password *
Remember me
Don't have an account?
Latest signatures
Vejay (8h10 minutes ago)
"Great campaign and I really want a full refund from Wren - they have already offered £48 initially, which was a real insult! Then they offered £250 - still I rejected. They know they are at fault and I will not stop until I get compensation and Wren stop trading and ripping customers off!"
Eves (7 days ago)
"I endured a year of fitters in my house putting right the mistakes the original fitter had made and although not perfect I couldn't take anymore stress so decided to live with it."
Cat995 (09 Feb 2018)
"Some of my units arrived damaged, so doors and draw fronts were replaced - WREN promised to reimburse me for the cost of my fitter rebuilding the units - they haven't. Other elements of the units have deteriorated - so I'm working with the Ombudsman to get my money back and compensation for other damage. "
Cac (08 Feb 2018)
"Mine was a disaster from the beginning. They got my email wrong and couldn't correct it so no contact from them. The chap who measured it got it wrong so cupboards didn't fit and it just went on and on. I have noticed one of the cupboards is starting to fall to pieces. "
Graz (07 Feb 2018)
"I purchased kitchen from Wren 2 years ago. Within 18 months few of my cupboards door developed "bubbling" and few months later I noticed that most of my cabinets were discoloured. Wren agreed to change all frontals but at my cost of fitting them. I took the case to Ombudsman and I am so disappointed with them totally useless. They agree again that all frontals need to be changed but no mentions of the cost, which was my initial complaint. Where can I go now with this problem. May be Court action but I need more information on why the discolouration happened. Anyone can help?"
wrencantgetawaywithit (01 Feb 2018)
"Infinity plus range paint falling off"
Wendle (26 Jan 2018)
"There is nothing I can add that hasn't already been said or suffered by someone else. I consider myself to be savvy and thought I had done my research and found a reputable company when I signed up with Wren for my kitchen. Now I know why I didn't find much in the way of negative reviews... We still have ongoing issues and address at the end of our tether. I have never come across a company quote like this and how they are allowed to continue to trade like this is beyond me."
FionaH22 (26 Jan 2018)
"I've never known a worse company than Wren. They don't seem to care at all about their customers and are just in it for the money"
Heena (23 Jan 2018)
"Wren Kitchens are the worst company I have EVER dealt with. The stress this has brought me is unbelievable, and that's only 2 weeks after they delivered my kitchen! AVOID AT ALL COSTS"
Hgl279 (23 Jan 2018)
"Customer service is non existent! Poor quality control / once they have your money they somply don't care!"
Start sharing and watch your impact grow
Latest Campaigns
ESSURE - Corporate Malpractice and Medical Negligence! 1000s of women suffering!
20 signatures
Please sign and share this campaign if you believe you are one of the many women who have been cause...
Lotus Leggings - too many unresolved customer complaints
3 signatures
This is a campaign on behalf of the many individuals who have had their consumer rights violated by ...
Vauxhall ZAFIRA B recall campaign and potential legal action
1205 signatures
We are thrilled that we have secured commitment from the reputable law firm Kingsley Napley to suppo...
Wren Kitchens must be investigated - Stuff of nightmares
389 signatures
*** UPDATE to all Wren sufferers! ***We now have over 250 dissatisfied Wren customers who have signe...
Money taking with no notice!
1 signature
I took a 1 yr subscription deal for this channel on Feb 17 due to it being an offer for £49.99. La...
Barely warmed up chicken
1 signature
I use Subway allot and also hold my own food hygiene certificate. How do subway get away with warmi...
Is it a Sofa or a Lilo
1 signature
Which is the odd one out. Correct Picture 4 as it's a fantasy whilst the other 3 are reality. This...
Excessive charges
1 signature
Hi Vodafone, I've just had a chat with your online team regarding a complaint concerning charges. W...
Washer dryer
1 signature
I bought an Indesit washer/dryer 4 weeks ago and a plumber came to fit it. Since having it, I notice...
Faulty car and lack of care
10 signatures
Mercedes-Benz have such a prestigious reputation and yet, if you look on their Facebook page it is f...
4 Month old Sofa looks like 4 year old sofa
2 signatures
Despite you proving that my sofa has no manufacturing fault, I feel bitterly disappointed that you s...
Stolen my phone number and now my connection
1 signature
My Sister returned two weeks ago from holiday, only to find that her telephone number had been cut o...
mis-sold seats
1 signature
i bought tickets for the guns n roses concert recently at the Olympic stadium London. I specifically...
Disgusting customer service
2 signatures
We have recently visited our local Harvey's store. We were extremely disappointed that they are stil...
Tesco's great customer service
1 signature
Just for a change, I thought I would rave about something good. I recently bought some raspberries f...
vauxhall now saying not their fault overturned liability by duan morris
1 signature
hi going back 2 years ago my self and my 3 year old daughter got trapped in a burning zafira caused ...
STOP HEXHAM BUSINESS IMPROVEMENT DISTRICT (B.I.D's).
3 signatures
Northumberland County Council have brought in a B.I.D to Hexham with little real consultation and ha...
O2 mobile service in Aberfoyle
2 signatures
There has been no mobile signal in Aberfoyle for 8 x weeks. Customer services will not respond to my...
Morano table and alcora dinning chairs
1 signature
So me and my partner bought a dining table and chairs back last year in May, the metal on the botto...
Please save The Queens Head at Wing
18 signatures
An ode to The Queens Head from the inhabitants of Wing and surrounding villages... Please save ou...
Injustice and unfair treatment of veterans
1 signature
Veterans wounded AFTER 5th April 2005 get compensation those injured BEFORE that date get no compens...
Mobile phone scam
1 signature
On 09/10/2016 my 18 year old Daughter was tricked into entering what looked like a completion to win...
National Lottery App may have cheated us all
2 signatures
Some months ago the National Lottery had an App that could check your ticket and tell you if you had...
Group action against bounts for breach of consumer law
201 signatures
Lost your BOUNTS? Left with points you can't use? Feel like you've wasted your time trying to redee...
Monthly bin collections? WHAT A LOAD OF RUBBISH
5 signatures
... and vermin, smells, inconvenience and cost.The nation goes backwards, bin collections moving to ...
Rewards
1 signature
I am a platinum customer and they did a reward points but I have never received anything and been to...
Miss
1 signature
Because they take more money from there customers than they should then dont give it back thrre thei...
Sent in for repair and never got the phone back!
2 signatures
Hi there, Please help me to get my phone back. As you have seen on the photo, job was created on 30...
Gearbox Fault
1 signature
my Daughters Car broke down 3 weeks ago and got taken to Vauxhall in Aberdeen. They advised that it ...
Epsom County Council rubbish tips dictates
2 signatures
Epsom County Council nazis are imposing the following for ratepayers. Anymore that one bag of rubbis...
Independent group action against Southern Rail where all else has failed!
7 signatures
We want to improve the lives of commuters experiencing the appalling service of Southern Rail on a d...
SENT DANGEROUS ELECTRICAL GOODS & TOLD NOT TO WORRY
1 signature
I bought a Veho bluetooth speaker on 3rd June, took 3 weeks to arrive Upon receiving it, firstly th...
Daylight Robery
1 signature
Booked a package holiday with lastminute.com for 4 days, flights and accomodation to Barcelona flyin...
Racism experienced from staff
1 signature
On the 11th June 2016 I took my 10 year old daughter and a group of her friends to Orpington paintba...
Harveys Furniture diabolocial trading standards must be investigated.
221 signatures
I am at my wits' end. I ordered a 3 piece sofa from Harveys which they promised would be delivered b...
Vodafone
130 signatures
Are you a person who is fed up with live chat getting nowhere? Are you being left on hold for hours ...
Hotpoint customers have had enough!
1736 signatures
Please sign this if you want this company investigated and the individuals who've had their consumer...
Bus Lanes in Guildford
4 signatures
There is always normal drivers using this bus lane and the council should do something to punish the...