Please share Soapbox Shout with your friends and help us battle against poor customer service.
Terms of use

Soapbox terms

(i) Who can use Soapbox
Anyone over 16 years old
Only one registration per person
You must keep your registration information up to date.
(ii) You may not:
impersonate or try to impersonate another person;
disclose your password to anyone else;
allow anyone else to use your account;
use anyone else's account.

Other Terms
By using this website you accept our Terms. We may change these Terms from time to time, so you should review them each time you visit the Site.
click to view
Don't post any comments or images that are malicious, offensive, indecent or a breach of someone's privacy.

In more detail, we may remove any material that is: defamatory, malicious, threatening, false, misleading, offensive, abusive, discriminatory, harassing, blasphemous or racist; indecent, obscene or of a sexual nature; a breach of confidentiality or someone's privacy;

Or is likely to: cause someone alarm, anxiety or distress; encourage violence or racial or religious hatred; click to see more:

You may not submit material that could

(i) prejudice any active legal proceedings of which you are aware;

(ii) infringes any intellectual property rights, such as copyright and trademarks. This means generally that you must own the rights in everything you submit or must obtain permission from the rights owner to submit the material;

(iii) is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software, harmful data or conduct);

(iv) advertises any product or services;

(v) impersonates anyone else or otherwise misrepresents your identity, affiliation or status;

(vi) is in breach of these Terms,

(vii) is, encourages or teaches conduct that is a criminal offence, gives rise to civil liability, or is otherwise unlawful;

You must not include links on the Site to any websites or webpages.

You must not try to get round any protections we put in place for the security and operation of the Site.

You must not re-submit content which you are aware has been removed.
How we use your material
click to view
If you create an account on soapboxshout you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account. Providing false contact information of any kind may result in the termination of your account.

We do not own any of the information or content that you post on soapboxshout. You have sole responsibility for the accuracy, quality, integrity, legality, appropriateness and intellectual property ownership of all submitted content. We have no obligation to monitor content on soapboxshout submitted or created using our services.

Unless permitted by you, your use of soapboxshout does not grant us the licence to use, reproduce, adapt, modify, publish or distribute personal information stored in your user account for commercial or marketing purposes.

You do though, grant us permission to access, copy, distribute, store, transmit, reformat and display the content of your posts for the purpose of providing the services performed by soapboxshout in attempting to resolve rants that you post or in encouraging new users to join soapboxshout to support campaigns you create or join, or in sharing the positive content of a rave.

Without limiting any of these representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any posted content in a rant, campaign or rave that, in our reasonable opinion , violates any of our polices or is in any way harmful or objectionable.
Personal info
click to view
We will use your personal information in accordance with our privacy policy which forms part of these Terms. Please read our Privacy Policy now.

Our liability

The information contained on this Site is for information purposes only and does not constitute advice. You should check any information on the Site and use your own judgment before doing or not doing anything on the basis of what you see. We give no warranties of any kind in relation to the Site or its contents.

Except for liability for fraudulent misrepresentation, we are not liable for: (a) any action you may take as a result of relying on any information provided on this Site or for any loss or damage suffered by you as a result of you taking this action; (b) any dealings you have with third parties (e.g. other users, advertisers or promoters) that take place using or facilitated by the Site; (c) any liability for losses which are not a foreseeable or likely consequence of (i) your use of the Site, or (ii) a breach of these Terms.

We are not responsible if you cannot access the Site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the Internet. The Site relies in part on software to work. Software has bugs. Whilst we will monitor the Site and try to fix bugs, we cannot guarantee that the Site or any individual feature of the Site will be error free, available all the time and/or free from viruses. However, nothing in these Terms will affect any liability we may have for death or personal injury arising from our negligence or any other liability which cannot be excluded or limited by law.

Maintenance of the Site

Making your use of the Site enjoyable means we need to fix bugs, install updates and do general diagnosis and maintenance of the Site. We will try to do scheduled maintenance during times when we anticipate that online use is lower than normal. We also need to be able to do emergency maintenance and/or suspend access to the servers where, in our reasonable discretion, we see the need to do that. We will try to have the Site available again as soon as we think it is safe to do so.

Validity of these Terms

If any part or provision of these Terms is found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision.

Jurisdiction and applicable law

These Terms are governed by English law. The English courts shall have exclusive jurisdiction over any dispute relating to these Terms.
All other terms
click to view
Using our Site

You may view the content available on the Site for personal non-commercial use.

You may occasionally print individual webpages on the Site for your private non-commercial use, provided that such printing is not substantial or systematic and our trademarks and copyright and trade mark notices are not removed.

Unless otherwise stated in these Terms, you must not (whether directly or indirectly) copy, download, store, make available, distribute, sell or offer to sell all or any part of the content or Site, or download or otherwise copy (whether directly or indirectly) any content, files or data from the Site to make or populate a database or publication of any kind whatsoever.

You may only play video or audio files using the media player on our Site. You must not use all or any part of our Site or the contents on it for commercial purposes without our permission.

Users, whether or not registered, must not abuse our Report Abuse facility e.g. by making malicious reports.

Terminating your registration. We may suspend, terminate or prevent your registration at our sole discretion. This may be because, for example, we consider that you have breached or will breach these Terms or someone has reported abuse. However, we are not obliged to do these things, we decide.

Where we suspend, terminate or prevent your registration, you must not attempt to re-register or submit content (e.g. using someone else's registration), without our permission. The period of any suspension depends on all the circumstances.

 Third party content and links available on this Site. We are not liable or responsible for the third party content on this Site.

Third party content includes, for example, comments posted by users and the content of advertisements. Where this Site contains links to other sites and resources, which are provided by third parties, these links and resources are provided for your information only and you access them at your own risk.

We are not liable or responsible for the content of third party sites or resources.

If you see something which you reasonably believe breaches these Terms please contact
Check out our service hub which brings together useful links, trips and trends about customer service and the way it should be for us all.  We hope you will find it helpful.

Get some extra advice

Send Us Your Feedback

Tell us what you think about Soapboxshout. Anything we could be doing better? Can we improve our website? Tell us...

"Gatwick sent me £50 for bad customer service and my parking charge was refunded. Thanks so much for all your help"